Shipping Policy – Urgent Custom Boxes
Urgent Custom Boxes provides safe, reliable, and free shipping on custom boxes & packaging orders within the USA, Canada, Australia, and the UK. All customers located in these regions automatically qualify for free doorstep delivery. For orders shipped outside these countries, a small shipping fee may apply based on location, order volume, and courier availability.
Standard Turnaround Time – 8 to 10 Working Days
We operate with a production turnaround of 8–10 business days after your digital proof is approved. Production begins only after final artwork confirmation to ensure print accuracy, color persistence, and packaging quality.
Wrong Address – Client Responsibility
If an incorrect or incomplete shipping address is provided, the package may return to us. In such a case, the customer will need to cover the reshipment cost for forwarding the order to the updated location. Please verify your delivery details before approval.
Unclaimed Parcels – Reshipment Fees Apply
If a shipment remains unclaimed or undeliverable, it will return to Urgent Custom Boxes. The buyer will be responsible for reshipping charges. Responsive communication helps us deliver without interruption.
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Urgent Custom Boxes is not responsible for:
- Courier company-related delays beyond our control
- Weather, political, or logistical interruptions
- Government clearance or customs delays
- Delays caused by incorrect order details provided by the client
We always ensure production on time and dispatch immediately through trusted courier partners for fast, secure delivery.
Frequently Asked Questions (Shipping Policy FAQ)
How long does shipping take after the order is placed?
Shipping usually follows our standard 8–10 working day production cycle, starting only after proof approval. Delivery time may vary slightly based on region and courier flow.
Do you offer free shipping internationally?
Free shipping applies to USA, Canada, Australia, and the UK. Other countries require a small fee depending on distance, parcel weight, and service type.
Can I change my shipping address after placing an order?
Yes—address edits are possible before dispatch only. After shipping, changes may involve additional redirection or reshipment fees based on courier policy.
What happens if I don’t receive or claim my package?
Unreceived or unclaimed parcels return to our warehouse. The customer must cover reshipping costs to the correct address. Keeping tracking updates active helps avoid delays.