Privacy Policy – Urgent Custom Boxes
How We Handle Personal Information of Packaging Buyers
Urgent Custom Boxes collects only essential data such as name, contact number, email, artwork files, and shipping details to process orders, improve service, and support customers securely. We do not sell, misuse, or disclose personal information to unrelated parties.
We store project files, dielines, artwork approvals, Pantone references, and order history to ensure consistent reprinting. Payment processing remains encrypted, and all transactions follow secure protocol. Users may request data removal or correction anytime through our support team.
Why We Collect Data for Custom Box Orders
Data is used strictly for quotation creation, production workflow, quality checks, shipping coordination, customer communication, and customer experience improvements. Stored files help us reproduce packaging in future runs without redesigning artwork or specifications.
Information like material preference (kraft/folding carton/rigid), size attributes, finishing values (foil/spot UV/emboss) and print color modes (CMYK/Pantone) ensures accurate manufacturing. Usage analytics help enhance website performance and product recommendations.
Data Sharing, Storage & Security Controls
Customer data is secured through encrypted technology. We share information only with production vendors, courier partners, or payment gateways required for order fulfillment. No personal data is shared for marketing resale or third-party advertising.
Files remain stored on secure servers for ongoing support, reorders, sampling, design revisions, and proof approvals. Access is restricted internally to staff handling production and customer service.
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User Rights & Control Over Submitted Content
Customers can request access, update, or deletion of stored data anytime. Artwork ownership remains with the client unless shared for portfolio use with permission. Users may unsubscribe from marketing emails instantly without affecting production support.
If a design includes licensed characters, trademarks, or restricted elements, the client assumes responsibility for legal clearance. We do not print prohibited, offensive, or copyright-infringing content.
Frequently Asked Questions
Do you sell or trade customer information?
No. We do not sell or trade customer data for advertising or external marketing.
Can I request deletion of my design files?
Yes. Submit a request and our team will erase stored files from the system.
Is my payment information visible to staff?
No. Payments are processed through encrypted gateways. We cannot view full card details.
How long do you store packaging designs?
Only as long as needed for reorders, production, and customer support continuity.