Frequently asked questions from our support
This FAQ page covers everything you need to know about custom packaging including materials, printing methods, finishing options, design setup, MOQ, pricing, production time, shipping and samples. A quick resource for new and bulk packaging buyers.
GENERAL PACKAGING
What products do you manufacture?
We produce all types of custom packaging including mailer boxes, rigid boxes, folding cartons, kraft boxes, corrugated boxes, food packaging, luxury boxes, retail packaging, inserts, mylar bags, and promotional boxes for every industry.
Can you manufacture packaging for any product?
Yes. Share your product size, weight, branding preference & delivery destination — we prepare a fully customized packaging solution.
Do you offer fully branded packaging?
How do I place an order?
Select packaging type → share size & print file → approve proof → production → delivery. Simple.
Do you support startups & small businesses?
Yes — low MOQ available, bulk discounts for brands scaling growth.
MATERIAL & PRINTING
Which materials do you provide?
Rigid board, corrugated, SBS/C1S, kraft, duplex card, textured papers, recycled stock, metallic paper & luxury premium boards.
Can I choose eco-friendly material?
Yes — kraft, recycled paper, biodegradable board, soy-ink printing offered.
Do you match Pantone colors?
Yes — PMS accuracy guaranteed for consistent brand identity.
Which printing methods do you use?
CMYK, Pantone, digital, offset, UV print, oil/soy ink options.
Can you print inside the box?
Yes — full internal printing or minimal layout available.
FINISHING & BRANDING
Do you offer luxury finishing?
Yes — foil stamping, blind debossing, embossing, spot UV, textured coating, gloss/matte, soft-touch laminate, holographic foil.
Which finishing is best for premium branding?
Can I add window die-cut?
Yes — window patching, shaped dies & transparent PET windows.
Do you offer custom inserts?
Foam, EVA, cardboard, molded pulp, divider inserts for protection.
Can you add magnetic closure or ribbon?
Yes — high-end rigid packaging upgrades available.
ORDER, MOQ, PRICING
What is your MOQ?
Standard MOQ 100–500 units, varies by material & finish.
How do I get pricing?
Send size, quantity, material, printing type → quick quote.
Do you offer bulk order discounts?
Yes — greater quantity = better unit cost.
Do you offer urgent/rush production?
Yes — priority manufacturing available based on schedule.
Can I get packaging without printing?
Yes — plain stock/custom die cut boxes available.
DESIGN, ARTWORK & SAMPLE
Do you provide dieline templates?
Yes — free dieline files + print guidelines.
What file types do you accept?
PDF, AI, EPS, CDR, PSD, high-res PNG/JPG.
Do you offer design support?
Yes — artwork setup, layout adjustment & creative help available.
Can I see a sample before bulk?
Can you print QR codes & barcodes?
Yes — supported for retail UPC/EAN.
SHIPPING & DELIVERY
Do you ship worldwide?
What is production time?
How long is delivery?
Do you pack boxes flat or assembled?
Both available — flat for bulk saving, assembled on request.
Do you provide tracking?
Yes — tracking shared after dispatch.